# FAQ - In English

Associations, groups, and teams are responsible for determining which users are invited to use the association’s Jopox management system.

#### Summary of the user onboarding process:

1. The association invites you to become a Jopox user, and you receive an invitation via email.
2. Click the link in the email and create your Jopox+ user account.
3. If you already have a Jopox+ user account, simply log in.
4. Once you have accepted the invitation and created a Jopox+ user account, your account will be linked to the association’s activities as well as the groups or teams you are involved in as a participant, parent, or guardian.
5. Complete the setup by downloading the Jopox+ mobile app from your phone’s app store and logging in.

## Accepting an Invitation (New User)

Once you have joined the association’s activities and the association’s administrator has added you to the Jopox member registry, the association can send you an invitation via email. Click the link in the invitation and follow the instructions to create your Jopox+ user account.

#### Accepting an Invitation (Jopox+ User Account Already Created)

Once you have joined the association’s activities and the association’s administrator has added you to the Jopox member registry, the association can send you a Jopox invitation via email.

1. Click the link in the invitation and follow the onboarding process.
2. If you have already created a Jopox+ user account, you can log in at this stage.
3. Once you have logged into your account, it will automatically be linked to the association that sent you the invitation.

#### Invitation Expiry

Each invitation is valid for 14 days. If your invitation has expired, please contact the association's administrator and request a new invitation.

## Creating a User Account

#### New User

When you join the association’s activities and the association's administrator adds you to the member registry in Jopox, the administrator can send you a Jopox invitation via email. Click the link in the invitation and follow the instructions to create your Jopox+ user account.

**Onboarding process, summarized:**

1. Click the Jopox invitation link you receive via email.
2. Fill in the necessary personal details to create your user account and save the information.
3. Set a strong password for your user account.
4. Success! You have now created a Jopox+ user account.

Once you have created your Jopox+ user account through the invitation, your account will automatically be linked to the association from which you received the invitation.

#### Jopox+ User Account Already Created

When you join the association’s activities and the association's administrator adds you to the member registry in Jopox, the administrator can send you a Jopox invitation via email. Click the link in the invitation and follow the instructions.

If you have already created a Jopox+ user account, you can log in during the onboarding process. After logging in, your user account will automatically be linked to the association from which you received the invitation.

#### Inviting a User Under 13

n accordance with data protection laws, a parent or guardian’s consent is required to create a Jopox+ user account for a user under 13 years old.

The parent or guardian can send the invitation to the under-13 user via the Jopox+ app.\
The invitation will arrive by email, and the email will include a link. By clicking the link, the user will be directed to the onboarding process, through which a personal Jopox+ user account will be created for the under-13 user, as well as a connection to the association related to the invitation.

## Jopox+ profile

You can always log into your Jopox profile at [www.login.jopox.fi](http://www.login.jopox.fi).

In your profile, you can view the associations you are connected to. You can access the web version of Jopox by clicking the "Go to Web Version" button.

#### Updating Personal Information in the Browser

1. Log in at login.jopox.fi
2. Click the menu icon in the top right corner
3. Click "Jopox+ User Account"
4. Update your information and save

**Updating Personal Information in the Jopox+ App**

1. Tap the **Profile** button in the menu
2. Tap **User Information**
3. Update your information and save

**Changing Your Password in the Browser**

1. Log in at login.jopox.fi
2. Click the menu icon in the top right corner
3. Click **Jopox+ User Account** and select the **Password** tab
4. Enter your current password, then set a new password and save

**Changing Your Password in the Jopox+ App**

1. Tap the **Profile** button in the menu
2. Tap **User Information** and select the **Password** tab
3. Enter your current password, then set a new password and save

**Forgot Your Password?**

You can reset your password either in the browser or through the Jopox+ app.

1. Go to the login page in the browser or app
2. Click the **Reset Password** button
3. You will receive a link via email—open it and follow the instructions to set a new password
4. Save your new password and log in

{% hint style="info" %}
Your **Jopox+ profile username** is always the email address you have set. If you want to update your email, follow these instructions.
{% endhint %}

**Changing Your Username or Email in the Browser**

1. Log in at login.jopox.fi
2. Click the menu icon in the top right corner
3. Click **Jopox+ User Account** and select the **Jopox+ Username** tab
4. Enter your new email address and save
5. You will receive a confirmation email—follow the instructions to verify your new email address

**Changing Your Username or Email in the Jopox+ App**

1. Tap the **Profile** button in the menu
2. Tap **User Information** and select the **Email Address** tab
3. Enter your new email address and save
4. You will receive a confirmation email—follow the instructions to verify your new email address


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